Price Match Promise - Holiday Tours Online

 

Price Match Promise

 

Holiday Tours is dedicated to offer you the best deals for your holiday. This is where our Price Match Promise comes in. This means that if within the same day of booking, you find the identical holiday cheaper with another Malaysia IATA Travel Agent, we will match that price. If we are unable to match, you can cancel your holiday free of charge.

 

 

 

Price Match Promise Products

 

 

Price Match Promise Terms & Conditions

This promise is only applicable for above products booked online at www.holidaytoursonline.com. We will require a copy of our competitors price quotation to be matched against. The lower price must be available for booking to consider matching that price. So, in the unlikely event that you do find your tickets cheaper elsewhere this is what you need to do:

1. Check all the details. Is the quote you have based on the same that you have booked? It has to be the same airline, flight numbers, travel class, fare type, fare conditions, travel dates and auxillary (baggage, seating...etc)? Is the quote nett price (inclusive credit card & service fees)?

2. If it is, call us 03-62866218 or email us at reservations@holidaytoursonline.com within the same day of making your booking. We will require your booking reference number, and printed proof which must take the form of an email from the other Malaysia IATA Travel Agent or a screen grab from their website. Tell us who you got the quote from, when it was for, what is included and how much cheaper it was.

3. We will check through all the details within one working day, and if the quote matches your booking we will refund the difference. If we are unable to match, you will receive a full refund. That’s our price match promise.

 

Note: Price Match Promise is not applicable for credit card discounts, membership discounts, voucher or promo code discounts, redemption discounts or payment by vouchers/points.